Privacy Policy

1. Introduction

This Privacy Policy describes how Zyntent.ai (“Zyntent”, “we”, “us”, “our”) collects, uses, processes, and protects information when you access or use our website, APIs, services, and related technologies (collectively, the “Services”), including https://zyntent.ai/.

Zyntent provides intent-based and zero-click technologies designed to analyze contextual signals and deliver relevant responses, offers, or recommendations without requiring direct user identification or interaction.

We are committed to protecting privacy and processing data in compliance with applicable data protection laws, including the GDPR where applicable.

2. Contact

For privacy-related questions or requests, please contact:

Email: privacy@zyntent.ai

3. Definitions

3.1 Personal Data

“Personal Data” means any information relating to an identified or identifiable natural person.

3.2 Non-Personal / Technical Data

“Technical Data” means data that does not directly identify an individual, including but not limited to anonymized text inputs, intent classifications, contextual signals, aggregated usage statistics, device or browser metadata, and system logs.

3.3 Processing

“Processing” means any operation performed on data, including collection, analysis, storage, anonymization, aggregation, transmission, or deletion.

4. General Principles

Zyntent is designed according to the following principles:

We do not require user accounts to use our core Services.
We do not aim to identify individual end users.
We primarily process contextual and intent-level data, not behavioral profiles.
We do not build long-term user profiles based on repeated interactions.
We do not perform cross-service or cross-platform tracking of individual users.
Wherever possible, data is anonymized or pseudonymized.
Zero-click interactions are handled at the intent or request level, not at the identity level.

5. Website Visitors

When you visit https://zyntent.ai/, we may automatically collect:

IP address (may be anonymized or truncated)
Date and time of access
Browser and operating system information
Referrer URL
Pages visited

IP addresses are used solely for security, fraud prevention, and system integrity purposes.

This data is processed for:

Website functionality
Security and abuse prevention
Infrastructure stability
Aggregated analytics

Log data is retained only as long as necessary and then deleted or anonymized.

6. Cookies

We may use cookies or similar technologies to ensure the proper functioning of our website and to understand aggregated usage patterns.

Cookies may include:

Essential cookies
Basic analytics cookies

We do not use cookies for cross-site advertising or behavioral targeting.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Communications and Contact Data

If you contact us via email or forms, we may collect:

Name
Email address
Company name
Message content
Any information you voluntarily provide

This data is used solely to:

Respond to inquiries
Communicate about our Services
Evaluate potential usage or cooperation
Fulfill legal or contractual obligations

8. Zero-Click and Intent Data Processing

8.1 Nature of Data Processed

Zyntent processes data such as:

Textual queries or requests
Contextual signals
Derived intent categories or classifications
Non-identifying metadata (language, timestamps, system context)
Aggregated or statistical usage data

These inputs may originate from various interfaces, applications, or systems that integrate with or use Zyntent technologies.

Zyntent does not control the original data collection practices of third-party interfaces or applications and is not responsible for how end users are informed by such parties.

8.2 Zero-Click Specificity

In zero-click scenarios:

No direct redirection, click, or explicit user action may occur
Processing is performed in real time at the request level
Results may be returned directly within the originating interface
Persistent identifiers are not required for service operation

Zyntent does not combine intent data with personal profiles unless explicitly required and contractually defined.

8.3 Role in Data Processing

In most integrations, Zyntent acts as a data processor with respect to intent and contextual data received from third parties.

In limited cases, Zyntent may act as an independent controller for aggregated or anonymized service-level analytics that cannot be linked to individual users.

9. Purposes of Processing

We process data to:

Provide and operate our Services
Perform intent recognition and contextual analysis
Improve relevance, quality, and performance
Ensure system security and prevent abuse
Analyze aggregated usage trends
Communicate with users who contact us
Comply with legal obligations

10. Legal Bases

Processing is based on one or more of the following legal grounds:

Consent (where applicable)
Performance of a contract
Legitimate interests (e.g. security, service improvement)
Compliance with legal obligations

11. Marketing Communications

If you opt in to receive newsletters or updates, we may process your email address and preferences.

You may unsubscribe at any time via the link in our emails or by contacting us directly.

We may share data with trusted third parties strictly as necessary, including:

Hosting and cloud infrastructure providers
Analytics and monitoring services
Communication and email service providers
Legal and compliance advisors

We do not share raw intent data in a form that allows identification of individual end users.
We do not sell personal data.

13. International Transfers

Where data is transferred across borders, we ensure appropriate safeguards, such as:

Standard Contractual Clauses
Contractual and organizational security measures

14. Data Security

We apply appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.
However, no system can guarantee absolute security.

15. Data Retention

Data is retained only for as long as necessary for the stated purposes or as required by law.

Raw intent or request-level data is typically retained for a short period for debugging, quality control, and security purposes, after which it is deleted or aggregated.

16. Your Rights

Where applicable, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent
Lodge a complaint with a supervisory authority

In some zero-click or anonymized processing scenarios, Zyntent may be unable to identify or link requests to a specific individual. In such cases, certain rights may not be technically applicable.

Requests can be sent to privacy@zyntent.ai.

17. Changes

We may update this Privacy Policy from time to time. Updates will be published on this page.

18. Contact

For any questions regarding this Privacy Policy or the processing of personal data: